To keep our task timeline scannable, we use a [Category] - [Brief Description] format. This allows anyone to glance at the Org record and understand the history without clicking into every task.
For tasks that record what has already happened, lead with the medium or action.
Format: "[Medium] - [Subject/Purpose]"
Examples:
Email - Sent initial discovery deck
Text - Confirmed arrival for site visit
Research - Reviewed LinkedIn/Company website for Q3 goals
Internal - Drafted project scope for approval
For tasks that need to be completed, lead with a "Verb" to indicate action is required.
Format: "[Action] - [Specific Deliverable] - [Deadline/Priority]"
Examples:
Follow up - Email regarding draft contract
Send - Revised pricing suggestions
Schedule - Client sync regarding Job Report
Bad: "Follow up"
Good: "Follow up - Call Sarah re: Business Insurance renewal"
Why? It saves the next person from having to dig through notes to see what the follow-up was about.
Avoid: "Check in", "Touch base", "Update"
Use: "Confirm", "Request", "Deliver", "Verify"
If a techtown team member or fellow coach looks at the Task Timeline, they should be able to understand the last three things that happened in under one second just by reading the task titles.
| Messy (Hard to Read) | Clean (Pro-Level) |
| Email - Sent intro to Mike | |
| Research | Research - Found new licensing requirements |
| Follow up | Follow up - Call re: Q4 Revenue Log |
| Sent text | Text - Confirmed Meeting for Friday |